Service Desk Analyst

Position Summary

Do you love the challenge of providing IT support and services to individuals and departments in the organization, and want to be a part of watching buildings go up? If so, we want to talk with you. Lease Crutcher Lewis is a best-in-class general contractor, and we are looking for a Service Desk Analyst to join our Portland regional office.

Primary Functions and Essential Responsibilities
  • Jobsite IT support, both remote and on-site
  • Answer questions and problem solve for customers at all levels of the organization
  • Provide basic software support for Office 365, Bluebeam, Smartsheet, and other common enterprises tools
  • Assist with user setup of computers, cellphones, and tablets
  • Perform Office 365 administration
  • Provide support to customers on networking and other tasks in the absence of IT senior staff
  • Document events, processes and common issues/resolutions
In Order to Succeed in this Role
  • 2+ years of experience in IT support or a similar role, or a bachelor’s degree in an IT field, or other combination of experience and education that supports success in this position,
  • Experience in construction industry is a plus.
  • Ability to work independently and as part of a team.
  • Requires frequent travel to local construction jobsites
  • Strong knowledge of Windows and Office 365 Suite
  • Must demonstrate courteous, professional, and consistent approach to customer interactions
  • Must possess the ability to adapt to multiple tasks and changing priorities with experience in a small fast-paced environment

A 100% employee-owned general contractor, LEWIS offers a comprehensive healthcare plan with medical, dental, and vision coverage. Our employer-funded Lifestyle Spending Account supports physical wellness for employees and their pets, and our employer-funded Headspace membership supports mental wellness. We also offer a generous Health Savings Account with annual employer sponsored contributions. LEWIS provides support for a financially healthy future, including our Employee Stock Ownership Plan (enrollment covered at no cost to you) and a 401(k) with a competitive matching program. To support employee philanthropic efforts, employees are eligible for volunteer PTO and charitable giving matching programs. Other, position-specific perks may apply.

Lease Crutcher Lewis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against, based on the basis of race, color, gender, pregnancy or breastfeeding, sexual orientation, gender identity or expression, religion, national origin, age, genetic information, marital status, veteran status, disability, or other status protected by state or federal law.

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